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Methods of Payment

We accept American Express, MasterCard, Visa and Discover online.

Purchase Orders

You may use a company purchase order To purchase any of the products listed on the TI eStore using a company purchase order, please contact your local distributor or your Product Information Center (PIC) at:
  - United States and Asia (800) 477-8924
  - Europe, Middle East Africa

If you place your order through the PIC, a copy of your company purchase order must be faxed to the PIC before your order can be processed. Additionally, special discounts and promotions offered through our online TI eStore may not be available through this service.

Shipping Rates and Transit Times

TI eStore ships to most countries. For those countries where additional paperwork is required to ship the products, the TI eStore will be unable to process your order. You will need to contact one of TI’s authorized distributors in your region to make complete your purchase.

Shipping Costs (International Orders) All international orders are shipped via Fed Ex International Priority. The total shipping charge will be displayed on the last page of the order form, before you submit your order. Here is the equation we use to calculate the total shipping cost:
(Base amount for the first 1 lb of shipping weight-varies by region) + ($2.00 for each additional pound)

Transit Time: Based on stock availability, orders received before 2PM US CST (21:00 GMT) will be shipped the next business day by the shipping method you select. Transit times for international orders vary depending on the country and customs clearing time. Most international orders should arrive within 5 to 7 business days. For more information regarding the status of your shipment and the transit time, please contact Fed Ex International Customer Service at 1.800.247.4747.

Custom Charges on International Shipments

Additional Value Added Taxes and custom fees may be incurred on your TI eStore purchase if it is being shipped to a location outside the United States. These fees will be charged directly to you the buyer and are not included in the total purchase price of your order.

Product Quantity Limits

In order to ensure timely delivery of large quantity product orders, some products in the TI eStore are limited in the quantity that can be ordered via the Internet. In instances where this occurs, please call your local distributor or the Product Information Center to place your order by phone:
  - United States and Asia (800) 477-8924
  - Europe, Middle East Africa

Customer Support

To inquire about the status of a TI eStore order placed via the website, you may use the "Order Status" link located at the top of the page. For any other questions or to inquire about the status of an order placed via the phone, please contact the Product Information Center by phone at:
  - United States (800) 477-8924
  - Europe, Middle East Africa
  - Asia

Or by email. All questions submitted by email will be answered by the end of the next business day.

Return Policy

All software and software licenses purchased through the TI eStore are non-refundable and non-returnable. Hardware tools that are unopened and undamaged may be returned within 30 days of the purchase date. Products that are defective AND are still within the warranty period outlined in the information included with the product will be repaired. Please contact the Product Information Center (PIC) to initiate a hardware tool return or repair process. The PIC can be contacted via phone or email.

For phone support, please call our Product and Information Center:
  - United States (800) 477-8924
  - Europe, Middle East Africa
  - Asia